Privacy Policy

Dr Ashley Conway is committed to keeping your personal information safe to ensure it complies with General Data Protection Regulation (GDPR).

Please find below, details about how I process and safely hold your personal data.

Personal data I hold on you

Some of the personal details I store, may include:

  • Your name, date of birth address, phone number and email address

  • Emergency contact’s name and phone number

  • GP name and contact details

  • Relevant medical information

  • Appointment dates and times

  • Therapy session notes

  • Details of fees, payment information and invoices

  • Correspondence between you and myself

Under the UK GDPR rules, you have the right to see any information I hold on you, suggest changes or make a request for your data to be deleted.

How I use your data

I may your personal data to help schedule appointments, send payment details, invoices and collect payments.

There may be occasions where administrative staff may need to see your general personal details to process invoices for sessions. In particular, where invoicing insurance companies are concerned. As such, your admin data might be seen by these members of staff only.

Therapy notes taken during therapy sessions are exclusively protected by me, Dr. Ashley Conway.

Personal data is never shared without your prior and informed permission, for example, in the instance that you wish for me to have direct contact with the referring Doctor.

Your information is strictly never shared with third parties - unless, this is requested by you.

How I store and keep your data

I retain your personal information for a period of seven years following the end of your last session.

You have the right to request deletion or longer retention of this data.

When it is no longer necessary to keep your personal information, I will either delete it or anonymise it.

Who sees your data

I am the only person who sees this data.

The only time I would contact someone else using the details you have provided is in the instance of a medical emergency, in which case I may call emergency services and your main emergency contact.

Wish to discuss this further?

If you have any concerns about how I use your information, please contact me directly by email: ashley@drashleyconway.com.